2016 – PRESENT • SINGAPORE & MYANMAR
A decade of progressive leadership and hands-on engineering across commercial banking, tier-1 telecommunications, and enterprise technology providers in Singapore and Myanmar.
COMMERCIAL BANKING
SHWE Bank 
TIER-1 TELECOM
StarHub 
& Mytel
ENTERPRISE IT SOLUTIONS
Lenovo PCCW
CURRENT
August 2024 – Present
Manager (IT Security)
SHWE Bank
Yangon, Myanmar
- Direct the planning, deployment, and 24/7 operational resilience of the bank's core IT infrastructure across on-premises data centers, VMware virtualized clusters, and AWS cloud environments.
- Oversee enterprise perimeter security, orchestrating Security Operations Center (SOC) monitoring, threat detection, and incident response workflows to maintain uninterrupted banking transactions.
- Manage Privileged Access Management (PAM) architecture and entitlement matrices, enforcing strict role-based access controls across production servers and databases.
- Conduct regular technical vulnerability assessments across networks, databases, web applications, and perimeter/WAF assets, directly driving patch remediation cycles with application and development teams.
- Coordinate disaster recovery (DR) drills and operational failovers, minimizing business disruption and ensuring strict alignment with regulatory compliance standards.
SOC Operations
VMware Clusters
AWS Hybrid Cloud
PAM Governance
WAF & Vulnerability Remediation
DR Failover Drills
July 2023 – July 2024
Supervisor (System and Security Team)
Telecom International Myanmar Co., Ltd (Mytel)
Yangon, Myanmar
- Led a multidisciplinary team of systems and security engineers responsible for core telecom data center operations and network infrastructure.
- Maintained enterprise VMware ESXi and OpenStack private cloud environments, managing high-density server provisioning, resource balancing, and SAN storage allocations.
- Administered enterprise Veritas NetBackup infrastructure, establishing automated daily/weekly backup retention schedules and executing critical data restoration validation drills.
- Designed and enforced perimeter firewall policies, traffic segmentation rules, and load-balancing algorithms on Fortinet and CheckPoint security appliances.
VMware ESXi
OpenStack Private Cloud
CheckPoint & FortiGate
Veritas NetBackup
SAN Storage
June 2021 – June 2023
System and Network Engineer (Team Leader)
Telecom International Myanmar Co., Ltd (Mytel)
Yangon, Myanmar
- Deployed, configured, and hardened UNIX/RHEL enterprise servers hosting mission-critical billing and operational telecommunication subsystems.
- Led hardware lifecycle administration and firmware patching for large-scale HPE and DELL server racks.
- Investigated and resolved Tier-3 production escalations concerning network routing, VMware ESXi datastore latency, and high-severity service outages.
- Key Achievement: Awarded Excellent Employee of the Year 2022 for zero-downtime execution of data center upgrades.
RHEL / UNIX Hardening
HPE & Dell Blade/Rack Servers
Tier-3 Escalation RCA
Zero-Downtime Upgrades
September 2020 – May 2021
System Engineer
Lenovo PCCW Solutions (Formerly PCCW Solutions)
Singapore
- Administered UNIX/Linux production systems, handling filesystem extensions, kernel patch deployment, and resource performance tuning for enterprise client accounts.
- Implemented strict user access controls, system auditing, and PAM policies to satisfy client security governance mandates.
- Executed system restorations and root-cause analysis (RCA) following major hardware faults and storage subsystem incidents.
UNIX / Linux Administration
PAM & System Auditing
Kernel Patching
Root-Cause Analysis (RCA)
October 2018 – September 2020
System Engineer
StarHub Ltd
Singapore
- Deployed and maintained mission-critical monitoring platforms across hybrid Linux and Windows environments using Dynatrace, Elastic, Foglight, and ScienceLogic.
- Configured real-time performance thresholds, event triggers, and alerting policies to facilitate proactive issue identification for StarHub core services.
- Partnered with database, storage, and network engineering units to rapidly isolate root causes and restore disrupted production services under strict SLA targets.
Dynatrace
Elastic Stack
ScienceLogic & Foglight
Hybrid Linux/Windows
SLA Incident Recovery
November 2016 – September 2018
System Analyst
StarHub Ltd
Singapore
- Managed IT Service Management (ITSM) and Change Advisory Board (CAB) reviews, assessing risk and operational impact for production configuration changes.
- Maintained the Configuration Management Database (CMDB), ensuring dependencies and CI relationships across enterprise nodes were accurately documented.
- Coordinated disaster recovery testing protocols to validate rapid infrastructure restoration capabilities.
ITSM & CAB Governance
CMDB Architecture
DR Testing Protocols
Change Risk Assessment
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Academic Degrees, Global Certifications & Honors
Explore MSc & Bachelor degrees in Singapore, RHCSA/ISC2/ISO credentials, and awards.
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